FAQ
What is KAVIRA?
KAVIRA is a wellness and personal-care brand offering thoughtfully selected products designed for everyday comfort, care and lifestyle needs.
Where does KAVIRA deliver?
We currently deliver across serviceable locations in India.
How long does delivery take?
Most orders are delivered within approximately 3–7 business days after dispatch.
Can I cancel my order?
Yes. You can request cancellation before your order is dispatched.
Can I return my product?
Eligible products can generally be returned within 7 days of delivery, subject to our Return Policy.
I received a damaged product. What should I do?
Contact us within 7 days of delivery with your order number and clear photos/videos of the product and packaging.
I received the wrong product. What should I do?
Contact KAVIRA customer support as soon as possible. We will verify the order and arrange the appropriate resolution.
How will I receive my refund?
Approved refunds are generally processed back to the original payment method.
How long does a refund take?
Once initiated, refunds generally take 5–7 business days, although your bank or payment provider may require additional processing time.
Are KAVIRA products medical products?
KAVIRA products are intended for wellness, personal care and everyday lifestyle use. Product-specific claims and intended use are described on the respective product page.
Can I use the Back Support Belt for a medical condition?
The Back Support Belt is intended to provide support and comfort. It should not be considered a substitute for professional medical diagnosis or treatment. If you have a medical condition or persistent pain, consult a qualified healthcare professional.
Are opened face masks returnable?
For hygiene reasons, opened or used personal-care products generally cannot be returned unless they are defective, damaged or incorrectly delivered.
How can I contact KAVIRA?
You can contact us through the contact details provided on our website.
Email: info@kavirastore.com
Phone/WhatsApp: [your number]