Refund Policy

KAVIRA Refund Policy

Once a cancellation or return is approved, the applicable refund will be initiated to the original payment method used for the purchase.

Refund Processing

After approval, refunds are generally initiated within 5–7 business days.

The actual time taken for the amount to appear in your bank account or card may depend on your bank, card issuer or payment gateway.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery with:

Order number
Description of the issue
Clear photographs/videos of the product and packaging

Our team will review the request and provide the appropriate resolution.

Shipping Charges

Where applicable, original shipping charges may be non-refundable unless the return is due to an error by KAVIRA, a damaged product, defective product or incorrect product.

Failed / Cancelled Payments

If your payment is deducted but your order is not successfully created, the amount will normally be automatically reversed by the payment gateway/bank. If the amount is not received within the applicable banking period, contact us with the transaction details.