Return Policy

KAVIRA Return Policy

We want you to receive your KAVIRA products in good condition.

Eligible Returns

A return may be accepted when:

The product received is damaged.
The wrong product was delivered.
The product is defective or has a manufacturing issue.
The product received is materially different from the product ordered.

Return Conditions

For eligible returns:

The return request should be raised within 7 days of delivery.
The product should be unused and in its original condition, wherever applicable.
Original packaging, accessories, tags and other included items should be retained.
We may request photographs or videos to verify the issue.

Face Mask / Personal-Care Products

For hygiene and safety reasons, opened or used personal-care products may not be eligible for return, except where the product is defective, damaged or incorrectly delivered.

Back Support Belt

The product should be unused and returned with its original packaging and accessories, where applicable.

Non-Returnable Items

Returns may not be accepted for:

Products damaged after delivery due to misuse.
Used products where the issue is not related to a manufacturing defect.
Products returned without original packaging where packaging is required for verification.
Products outside the applicable return period.

KAVIRA reserves the right to inspect the returned product before approving a return.